FAQ

Shipping

1. How much is shipping?

Your order is shipped via courier or Australia Post and comes with a complimentary tracking number.

Australia

You get FREE SHIPPING for orders over $25.
For all other orders, a flat rate of just $7.

International

A flat rate of just $21 for all international orders. 

 

2. How long will it take to receive my order?

Once your order is placed, we then prepare your order to be shipped from Sydney, Australia within 1-2 business days. Below is a general guideline of how long deliveries usually take within Australia.

  Sydney Metro & NSW

  1-2 Business Days

  VIC, QLD & SA

  2-4 Business Days

  NT, WA & TAS

  5-6 Business Days

 

3. Do you deliver to my location?

To confirm if you can get some of my goodies to you, please email hello@moyums.com.au.

 

Your Order

4. Is there a minimum order?

No, there is no minimum order. Order as much of me as your heart desires ;)

 

5. What methods of payment do you accept?

You can choose from PayPal and all major credit cards.

 

6. Do you offer exchanges or refunds?

As our goods are perishable food items, unfortunately there are no exchanges or refunds if you change your mind. If your order has arrived damaged or you believe it to be faulty, please email hello@moyums.com.au immediately.

 

Ingredients

7. What ingredients do you use?

Check out what's inside our products here for all the wholesome information on my ingredients!

 

8. Why do you use monk fruit and not stevia?

We used to think stevia was great too. When we were looking to create our products, we went searching for the purest form of stevia and made a shocking discovery.

The purest form of stevia is actually green and has a distinct bitter taste and smell. This form of stevia is not what is usually used in our foods. Instead, the stevia used today is chemically extracted or bleached to make it more palatable and sweet. As nothing is added to the stevia, even though the stevia is processed and bleached, it's still counted as "natural" and gets to be labelled that way. 

When we found this out, we began looking for an alternative, and discovered monk fruit powder! This stuff is purely ground up monk fruit, no chemical extraction, no bleaching - just 100% all-natural dried monk fruit powder. Here at Moyums, we will always use real, all-natural ingredients.

 

9. Are your products vegan, wheat free, dairy free...and more?

Yes! Our goods are:

✔ Wheat free

✔ Dairy free

✔ Egg free

No added Refined-Sugar, Stevia or other nasties

✔ Peanut free

✔ GMO free

✔ Vegan friendly

✔ Vegetarian friendly

✔ Health and Fitness friendly

✔ Enriched with Protein

 ✔ All Natural

✔ Made with Wholefoods and Organic ingredients

 

General

10. How long does my Moyums good last?

Each of my goodies are labelled with a best before date. In general, each goodie will last approximately 9 months, unopened, stored in a cool dry place, out of direct sunlight.

We use only all natural ingredients and never any nasties or preservatives. As such, once you bake our goods, they will last up to four days in the fridge and two months in the freezer in an air-tight container.

Enjoy our goods either fudgy straight from the fridge or reheated in your microwave from the fridge or freezer, for absolute deliciousness.

 

11. What do I need to add to your goodies?

Just add water!

Although some of people love to play with our products and add in other ingredients like nuts, fruit and peanut butter. Check out  Instagram for some more inspiration.

 

12. Is Moyums suitable for children?

Absolutely! Made from wholesome, all natural, real ingredients and never any nasties or preservatives, our goods are perfect for kids, especially those with diary, nut and wheat intollerences.

 

13. Do I need to be good at baking or cooking to make Moyums?

Not at all! Our product was created to be super easy! Suitable for all levels of cooks and bakers, even kids can get involved! To bake me, just follow the simple step-by-step instructions on the back of your packet. Click here to see an example.

 

14. Do you offer wholesale rates? I would love Moyums in my store!

Yes we do! We’d love to see our products in your store.  Please email hello@moyums.com.au for more information on wholesale rates and becoming a Moyums retailer.