Wholesale Terms

By completing our Wholesale Application Form, you the buyer, are deemed to have read and agreed to the following terms and conditions. All wholesale orders must be purchased for resale and not individual use. Placing an order with us implies agreement with our policies.

Pricing and GST
Our price lists and wholesale brochures should be used as a guide only. Please refer to your invoice for current pricing. Prices are quoted before shipping charges and our products are GST Free, unless otherwise stated. All prices are subject to change without notice.
 
Minimum Orders
Limited Time Offer – No Minimum Order!
There is a minimum order of $200. Please note minimum spend amounts do not include shipping.
We may accept or decline, in whole or in part, an order from you. Minimum orders may change without notice.
 
Payment
All orders must be paid for prior to shipping. Orders can be paid for either via direct deposit, credit card or PayPal. Payments via credit card or PayPal attract a 3% surcharge.
 
Shipping
Once an order is placed, if items are in stock, orders are shipped within 1-2 business days. If Items are out of stock, we will contact you to discuss options.
 
Shipping costs depend on your location and the weight of your order. This is to ensure you never overpay for deliveries, as our couriers charge depending on the weight and location of your delivery.
 
Shipping will be quoted once an order is placed or you can email hello@moyums.com.au for a quote. Alternatively, you can organise your own courier.
 
If a delivery is damaged in transit this is the responsibility of the shipping company. Please see “Receiving your delivery” below for further information. If you engage your own courier service then it is your responsibility to seek compensation for any damaged goods.
 
For international orders, any international taxes and customs clearance charges are the responsibility of the buyer.
 
Ownership of Goods
Ownership of goods passes to you only at the time we have received full payment for your order. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.
 
Cancellations
If an order has not been dispatched, you may cancel your order by emailing hello@moyums.com.au within 48 hours of it being submitted to us. Once your order has been dispatched, cancellations will not be accepted.
 
Exchanges and Refunds
As Moyums products are perishable food items, unfortunately we cannot offer exchanges or refunds for change of mind. If you believe your product to be faulty, please contact us immediately at hello@moyums.com.au
 
Receiving Your Delivery
When you receive your delivery, prior to signing the release with your courier, please carefully inspect your order for accuracy and possible concealed damage. Undiscovered missing or damage claims not noted on the delivery receipt may not be accepted by us. Your signature on a shipping receipt is a legal release of claims for damage unless noted at the time of receipt.
 
If you notice anything unusual with your delivery, you have the right to open it to inspect the contents. If there is damage to your delivery, then you must refuse the delivery and contact us immediately. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt "Concealed Damage Possible". If you find any damages or shortages, please email us within 48 hours of receipt of your delivery with photos and details at hello@moyums.com.au so that we may assist you with claims with the courier company.  Claims will be handled on a case-by-case basis. We reserve the right to assess, refuse and authorise any claims.
 
Photos of Products
We can provide high resolution photos on request to promote Moyums. All photos shared on our website, Instagram and other social media accounts may be also be used by you, as long as they are being used to promote Moyums. Please note, any of these images remain the sole property of Moyums and we have the final say on the use of these images.
 
To become a wholesale stockist of Moyums, please click here to apply.